Frequently asked questions & answers

Is it worth repairing?

Statistics say that most people would accept a repair if the cost is less than ~30% of the value of the product.

Then, of course, there are exceptional cases and in the end, it is always entirely up to the customer what feels worthwhile or not, especially when there is not always something equivalent to buy for the same money.

So a quick example: if the device is worth 5000 SEK, most people would feel that a repair is ok up to a cost of about 1500 SEK.

Tip: before you book an appointment with us, we recommend that you review any guarantees & insurance that could cover the damage/work.

We'll probably still be the ones doing the actual work, but the fact that you won't have to pay most of the cost yourself sounds good, right?😍

For most things purchased new in Sweden, you as a consumer have a 12-24 month warranty on most types of goods, and also a 3-year right of complaint according to law.

If you have insurance that can cover all or part of the damage/work, we recommend that you read through the insurance policy and contact your insurance company before contacting us!

We already work with most insurance companies where we are very popular due to our market-leading documentation, whether it concerns your vehicle or electronics!

Why can't I call you?

I currently run the company entirely by myself, which means I have many tasks to handle at the same time, almost around the clock.
This is especially true during the high season, which usually runs from March to October.

With us, you have direct contact with the technician who carries out the work without intermediaries such as customer reception or reception, and thus receive personal service every time!

To make the work run smoothly and efficiently, I have chosen to handle all inquiries, bookings and customer contact via email, text message, DM, Chat or in some cases voicemail. This way of working helps me to:

• Be organized, so that no details are missed or mixed up.

• Always offer full, uninterrupted focus on each individual client, assignment and work without compromise.

• Minimize the risk of misunderstandings regarding agreed work, spare parts, work orders or other matters.

• Use notifications as a form of automated queuing system, and maintain a fair wait time for both customer contact and bookings.

• Have the opportunity to go back and view all information at your leisure, when needed and when you have time.

• Receive images and other documentation directly in the request and include the information the customer gives me when contacting me directly in the work order.

If I were to receive calls continuously during the day, the risk is that I would regularly be interrupted in the middle of ongoing work and not have time to do what needs to be done within the agreed time. Or, for those of you who are calling, not have the opportunity to write down or remember everything that was agreed upon over the phone.

Therefore, my work process is adapted like this to be able to give you, both new and returning customers, the service I want to offer and you expect. I hope for your understanding and look forward to helping you in the best way possible via the contact channels I offer!

Drop-off & Pickup

What you need to bring with you

Insurances

It is your insurance that covers your vehicle even when it is with us, just like if you park in a regular public parking lot outside the grocery store.

Therefore, it is very important and entirely your own responsibility that the particular vehicle is not decommissioned and has active insurance that applies even if you have your vehicle deposited with us for a period of time.

Storage

Even though your insurance covers your belongings, we still feel that items stored with us fall under our responsibility. And for obvious reasons, we do not have the space or resources to store vehicles and items safely for longer than necessary. And therefore, we prefer that you pick up your belongings as soon as you can after we have notified you that a job is complete or for other reasons is ready to be picked up!

We understand of course that things may arise that prevent and make a pickup difficult, but we really appreciate it if you have the opportunity to see it from our point of view as days easily turn into weeks and weeks quickly turn into months.

Passenger cars:

What service does my car need?

This differs a lot from one engine/car model/equipment to another! Fuel, driving style, quality of previous spare parts and much more can also affect the intervals when certain components, filters etc. need to be replaced with new ones.

*Are you curious about more precisely what your car needs & when, we recommend that you look through the car's own service/instruction manual*

But a little general guidelines on service surcharges, intervals and components' estimated technical lifespan (on passenger cars) You can see by clicking: Here

Or form your own opinion about what we check and perform on a large or small inspection service based on our: Service Protocols

What is included in "5% consumables"?

Examples of materials included in consumables: chemicals, adhesives, sealants, lubricants and sprays that are often used in small volumes but have a high purchase value as a whole package.

Other examples of consumables: wagos, shorter pieces of cable, heat shrink tubing, solder, cable ties, tape, single o-rings, tool wear, etc. that are not worth charging separately on each invoice.

Examples of what is not included in consumables: spare parts, washer fluid, coolant, engine oil, transmission oil, light bulbs, etc. that are purchased specifically and selected for your car, Specific hardware such as bolts/screws/nuts where we usually use stainless steel which is clearly much more expensive but worth every penny.

What is "environmental fee"?

The environmental fee is a fee we charge per liter for handling oils and chemicals, as it costs us both in terms of labor and recycling to dispose of this in an environmentally friendly and correct manner.

If we service your car and replace 7 liters of engine oil and 1 liter of brake fluid, we now have a total of 8 liters of your old engine oil & brake fluid, which is considered environmentally hazardous waste under our responsibility, which we want to be able to manage in a sustainable way.

Therefore, we have chosen to charge 15:-/liter for handling environmentally hazardous liquids. However, other waste such as: metal, cardboard, plastic and common combustible waste that is handled in connection with the work is included in the hourly charge.

What is meant by a "Car Test"?

Car testing must be one of the jobs I've done the most at previous workplaces too. At Porsche it was mostly for extended/beg warranty which was then called "Porsche Approved" and at Kaiser Classic it was a lot for sales assignments/valuation but also on behalf of the enthusiastic customer.

Car testing means: a complete review of the entire car where we simply look (with a magnifying glass) for faults and defects. Both external/internal condition, functions, error codes and wear etc. to get a detailed picture of the car's overall condition. Perfect for those who are going to buy/sell or have just bought a new-used car and want to know what possible faults and defects have existed before and whether the wear feels normal and can be expected given the car's age & mileage.

We follow our own test protocols from point to point, with every test without exception ( no mercy ), carefully developed and put together to ensure that all tests and cars have the same conditions. (The test protocol is based on the protocol for a large service but is then further developed to be a few steps more comprehensive & in detail)

When the test is done and the car has been test driven one last time, categorize any remarks and notes by categories such as Exterior condition / Interior / Technical engine & driveline etc. and document all values, measurements and error codes etc. that you take home with you and can add to the car's history. (or hold it against that damn car dealer😏)

We also list all possible errors and deficiencies in a priority order according to what we think should be addressed first and foremost, based on experience, safety reasons and your budget, all the way down to the errors that are considered more like "nerdiness" and that most people probably see as insignificant cosmetic flaws.