Documentation - Crystal clear.
After a job, we share a link to a folder in Google Drive. Where you will find a work order with notes & text that step by step follows the work process that has been carried out. But also images that follow the entire work, categorized by work steps in sub-folders.
The link will remain active for 14 days after the work is completed and will be shared only with you. During the same period, the document is available for you to download and keep as a valuable document indefinitely!
As transparent and honest as it should always be for the customer!
This is how we work
Individual assessment and pricing of each individual assignment!
We always look at your particular case and make an assessment of what it would cost to troubleshoot, repair or install. Then you can decide for yourself whether you want to proceed with the repair or not.
If you choose at this stage not to repair (under the electronics category) and return the product in the same condition as it was handed in, we will only charge a small troubleshooting fee of SEK 249 incl. VAT for the time we spent.
(sometimes we offer to keep your defective product as a replacement. And use as a "donor" with spare parts for other projects)
Does this sound good? Send an email with your request and we'll take it from there!
But can it be repaired?
We assume that everything will work.
But it's up to you as a customer to decide if it's worth it! Both purely financially but also for personal reasons.
Therefore, we always go through together with you and compare what a new or equivalent product would cost to buy (if this is available). We are always open to new suggestions and help you compare options according to your wishes and budget!
COMMUNICATION
We like to always maintain an open dialogue directly with you as the client.
We let you follow the entire work process through documentation and descriptive images.
This is so that everything is crystal clear - So that we can easily show and explain what we did, how we did it and why.
Stamp & signature in the book
Our Technicians are proud to be able to put their name on their work. A valuable document - As proof that both you and your car have received service & spare parts of the highest quality.